#ULTA RETURN POLICY FREE#
When you shop for your favorite beauty products, make sure to spend a minimum of $35 to unlock free standard shipping on your order at Ulta. How much is Ulta free shipping?įree shipping on any $35+ purchase at Ulta *Returns made after 60 days with receipt, will be refunded in the form of a merchandise credit. If you did not use your member number, original receipt is required. No need to have the original printed receipt when you make a return at ULTA stores if you used your ULTAmate Rewards Membership number*. I will keep this article updated if they revert back to a 60-day return window at some point. This use to be 60 days but they extended it to 180 in light of the COVID-19 pandemic. How Long Does Ulta Give Me to Return Stuff? 180 days. If your return is made after 60 days, you will not receive a refund, but you can still receive store credit.
#ULTA RETURN POLICY FULL#
Can I return something to Ulta after 60 days? You can return a product to Ulta within 60 days for a full refund. I contacted the company on your behalf, and it refunded the $55 you’d spent.Ĭhristopher Elliott’s latest book is “How To Be The World’s Smartest Traveler” (National Geographic). Email addresses at Ulta are formatted brief, polite email to one of the executives might have enabled a fast refund. Ulta lists the names and titles of its executives on its site. So it’s not as if you could have returned the merchandise when you wanted. You had to wait until the stores reopened to get your refund. But it looks as if it’s 180 days from the day of your purchase, not from when the store reopens. Ulta Beauty’s site says that during the COVID-19 crisis, it was extending its refund policy to 180 days. It’s not only good customer service, at least in your case, but also good for employee morale. A company should stand behind its employees. What I find incredible is that you had a promise in writing and the company still refused to give you a refund. But you were following Ulta Beauty’s own guidelines. Good job! In hindsight, maybe you could have asked for a refund a little earlier. You did everything correctly, including saving chat screenshots. I don’t think it’s asking too much for them to actually do what they promised.
A lot of businesses have flexible refund policies during the pandemic, which was the right thing for consumers. Is there anything you can do? - Val Stephen, San JoseĪ: Ulta Beauty should have given you a refund, as promised. I told them to go ahead and issue me a store credit and I’d reach out to you to help me get the promised refund. I called Ulta Beauty’s customer service department and they said the same thing: the chat was incorrect.
She agreed I was in the right to expect the company’s own chat to be accurate, but they couldn’t do it at the store. I showed them a printout of my chat and she said the chat person gave me the wrong information. So I didn’t worry about it.īut when I went to a recently opened Ulta Beauty store today, six months after my purchase, and they couldn’t get the register to give me a refund because it had been more than 180 days. I chatted with an Ulta Beauty representative on their website, and saved screenshots of that chat, where they said I have 180 days after the store reopens to return the merchandise. They were accepting purchases but not returns. The company has a generous refund policy, and I needed to return some makeup because the color was wrong, but the stores were closed because of COVID-19. The store won’t give her money back, even though she has a promise in writing. When Val Stephen tries to return her makeup to Ulta Beauty during the pandemic, she’s in for a shock.
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